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Last Updated: April 1, 2026

Company Name: Kaili Lute Trading Co., Ltd.Shenyang Chali'ou Trading Co., Ltd.

Address: Room 501, No. 709, 7th Floor, No. 66 Shenfu Road, Shenfu Demonstration Zone, Liaoning Province

Authorized Director: Chen Liang

Unified Social Credit Code: 91211500MAG12TAW2B

Email: service@mail.foz-mall.com

Mobile: 16273579809

Thank you for choosing our Malaysia home goods products. Our products include kitchen essentials (frying pans, cutting boards, rice cookers), cleaning supplies (brooms, laundry detergent), home decor (wall art, vases), and storage items (storage boxes, shelves, hooks), all designed to provide convenience and quality assurance for your home life. To help you clearly understand the scope of our services, we have outlined our warranty policy below. If you have any questions, please feel free to contact customer service via the official email service@mail.foz-mall.com(business hours: Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00).

1. Warranty Service Explanation

Currently, we do not provide warranty services for any of the home goods products we sell. If you discover any quality issues, functional faults, or other conditions that affect the use of the product after receiving it, you do not need to wait for the warranty process. Instead, you can refer to our Malaysia Home Goods Return and Exchange Policy to apply for a return or exchange within the specified time limit to protect your legal rights.

2. Return and Exchange Policy Guidelines

  • Applicable Time Limit: You may apply for a return or exchange within 7 days from the date you receive the product (Note: Our product shipping time is 3-5 business days, and you will typically receive your product within 7-15 business days after placing the order).
  • Prerequisite for Application: Once the status of your order is updated to "Shipped," you may submit an online return or exchange request. The order status will automatically update within 24 hours of you actually receiving the product.
  • Detailed Rules: For specific details regarding return and exchange shipping costs, refund processing procedures, and product requirements, you can view the complete Malaysia Home Goods Return and Exchange Policy on our official platform or contact customer service via the official email to obtain the policy document.

    • We always prioritize your shopping experience. Although we do not currently offer warranty services, we ensure that you will receive a timely and effective solution through our comprehensive return and exchange system if any issues arise with the product. Thank you again for your understanding and support of our Malaysia home goods products!